Frequently Asked Questions
Contact Us
How can I contact customer service?
If you have any questions about our products or your order, you can contact our customer service team via email, chat with us online, contact us via FB or call us! For more information, please see our Contact Us page.
Shipping
Do you ship overseas?
How long will it take to get my order?
What shipping carriers do you use?
What countries or regions do you ship to, and what is the shipping fee?
When can I receive my order(s)?
How to track my order or shipping information?
Yes, we ship all over the world. Free Shipping for all orders.
Overseas deliveries can take 5-10 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. Like FedEx,DHL and UPS .
We offer free worldwide shipping on all orders — no minimum required. To learn more about the available countries, shipping methods, and delivery times, please visit our Shipping Policy.
The order Processing Time will be 1 - 2 business days after we receive your orders. The estimated arrival time of your orders is Processing Time + Shipping Time
To track your order, please followe: Support - Track Your Order - Enter your tracking number - Click "track". You can also check by clicking on the following link and entering your tracking number at: Track Your Order Page
Order
Will I receive an order notification?
How do I cancel or change my order?
The system will automatically send an email to your email address when:
1. the order is successfully submitted;
2. the item is shipped;
3. the customer confirms receipt of the item;
4. and when the order is refunded. If you do not receive the relevant email, please check if your email address is filled in correctly, check the spam filter, or contact us
If you wish to change or cancel your order, please contact us within 24 hours of placing your order via email: service@toysquiz.com. We will process it ASAP after we receive your message. Please note that orders that have already been shipped cannot be changed or canceled.
Product
Can I return my product?
What should I do if I encounter assembly issues?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
If you encounter assembly issues, we have dedicated customer service to assist you.Email: service@toysquiz.com
Return
How can I return my item(s)?
We offer a 30-days risk-free return policy on our website. Please notice that returns must be in original packaging and condition with receipt. If the returned item is not in the acceptable condition it will be refused acceptance.If the reason for the return is that you do not like/do not want it, the return postage will be borne by the buyer. Please do not return the package directly, and contact us for the return address.We do our best to ensure all orders are perfect. We apologize if part of your order is damaged, or if you receive the wrong item! In these cases, do not throw away the packaging. Please contact us immediately at shop@toysquiz.com. We will deal with it immediately without a doubt.To learn more about our return policy, please click here.
Payment
What payment methods are available?
What currency can I pay in?
We currently support payment by credit/debit card, PayPal, and Klarna. For more information, please check out our page.
The currency shown on the page is US dollars. If the currency used in your area is not USD, please don't worry. When you settle the payment, your credit card company will convert the US price to your country's currency at the current currency rate.
Other
Any question?
You can contact us through our contact page! We will be happy to assist you.
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