Need help?
Frequently Asked Questions
Contact Us
How can I contact customer service?
If you have any questions about our products or your order, you can contact our customer service team via email, chat with us online, contact us via FB or call us!
For more information, please see our Contact Us page.
Shipping
Do you ship overseas?
Yes, we ship worldwide. Shipping costs will apply and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
Overseas deliveries can take 3-8 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers and local courier partners. You’ll be asked to select a delivery method during checkout.
What countries or regions do you ship to, and what is the shipping fee?
We offer worldwide shipping. If the order amount exceeds 65 USD, shipping is free. To learn more about the available countries, shipping methods, and shipping fees, please see our Shipping Policy.
When can I receive my order(s)?
The order Processing Time will be 1 - 2 business days after we receive your orders. The estimated arrival time of your orders is Processing Time + Shipping Time.
How to track my order or shipping information?
How can I track my order or get shipping information?
To track your order, please follow these steps: Support> Track Your Order> Enter your tracking number> Click "track". You can also check by clicking on the following link and entering your tracking number on the Track Your Order page.
Order
Will I receive an order notification?
The system will automatically send an email to your email address when:
1. The order is successfully submitted.
2. The item is shipped.
3. The customer confirms receipt of the item.
4. And when the order is refunded. If you do not receive the relevant email, please check that your email address is entered correctly, check your spam filter, or contact us.
How do I cancel or change my order?
If you wish to change or cancel your order, please get in touch with us within 24 hours of placing your order via email at service@toysquiz.com. We will process it ASAP after we receive your message. Please note that orders that have already been shipped cannot be changed or canceled.
Order
Can I return my product?
We always aim to ensure our customers love our products, but if you need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Can I get my product personalized?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
What should I do if I encounter assembly issues?
If you encounter assembly issues, we have dedicated customer service to assist you.
Email: service@toysquiz.com.
Return
How can I return my item(s)?
We offer a 30-day risk-free return policy on our website. Please note that returns must be in the original packaging and condition, with the receipt. If the returned item is not in an acceptable condition, it will be refused acceptance.
If the return is due to you not liking or wanting it, the return postage will be borne by the buyer. Please do not return the package directly, and contact us for the return address.
We do our best to ensure all orders are perfect. We apologize if part of your order is damaged, or if you receive the wrong item! In these cases, do not throw away the packaging. Please contact us immediately at service@toysquiz.com. We will deal with it immediately without a doubt.
To learn more about our return policy, please click here.
Payment
What payment methods are available?
We currently support payment by credit/debit card, PayPal, Shop Pay, Apple Pay, Google Pay After Pay, and Klarna. For more information, please check out the Payment Methods page.
What currency can I pay in?
The currency shown on the page is US dollars. If the currency in your area is not USD, don't worry. When you settle the payment, your credit card company will convert the US price to your country's currency at the current currency rate.
Bulk & Corporate Orders
Is it possible to order large volumes?
Yes, it is possible. Please write to us! admin@toysquiz.com.