Frequently Asked Questions

If you have any questions about our products or your order, you can contact our customer service team via email, chat with us online, contact us via FB or call us!

For more information, please see our Contact Us page.

Yes, we ship worldwide. Shipping costs will apply and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Overseas deliveries can take 3-8 days. Delivery details will be provided in your confirmation email.

We use all major carriers and local courier partners. You’ll be asked to select a delivery method during checkout.

We offer worldwide shipping. If the order amount exceeds 65 USD, shipping is free. To learn more about the available countries, shipping methods, and shipping fees, please see our Shipping Policy.

The order Processing Time will be 1 - 2 business days after we receive your orders. The estimated arrival time of your orders is Processing Time + Shipping Time.

To track your order, please follow these steps: Support> Track Your Order> Enter your tracking number> Click "track". You can also check by clicking on the following link and entering your tracking number on the Track Your Order page.

We always aim to ensure our customers love our products, but if you need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

If you encounter assembly issues, we have dedicated customer service to assist you.

Email: service@toysquiz.com.

We offer a 30-day risk-free return policy on our website. Please note that returns must be in the original packaging and condition, with the receipt. If the returned item is not in an acceptable condition, it will be refused acceptance.
If the return is due to you not liking or wanting it, the return postage will be borne by the buyer. Please do not return the package directly, and contact us for the return address.
We do our best to ensure all orders are perfect. We apologize if part of your order is damaged, or if you receive the wrong item! In these cases, do not throw away the packaging. Please contact us immediately at service@toysquiz.com. We will deal with it immediately without a doubt.

To learn more about our return policy, please click here.

We currently support payment by credit/debit card, PayPal, Shop Pay, Apple Pay, Google Pay After Pay, and Klarna. For more information, please check out the Payment Methods page.

The currency shown on the page is US dollars. If the currency in your area is not USD, don't worry. When you settle the payment, your credit card company will convert the US price to your country's currency at the current currency rate.

Yes, it is possible. Please write to us! admin@toysquiz.com.

You can contact us through our contact page! We will be happy to assist you.