Zásady pro doručování

Important Notice

Please consider twice before placing your order. If you wish to cancel an order, please do so within 24 hours before it is sent out. Once shipped, we cannot process refund requests, especially when shipping resources are limited.

1. Shipping Information

Listed below are the currently available countries and shipping methods, along with estimated delivery times.

1.1 For These Countries

Available Countries: United States, United Kingdom, Germany, France, Italy, Spain

  • Standard Shipping:

    • Shipping Time: 5 - 10 business days

1.2 For These Countries

Available Countries: South Africa, Colombia, Switzerland, Brazil, Turkey, Norway, India, Kuwait, Chile, Iceland, Brunei, Egypt

  • Standard Shipping:
    • Shipping Time: 5 - 10 business days

Additional Countries: Malta, Peru, Cyprus, Argentina, Moldova, Georgia, Jordan, Armenia, Montenegro, Costa Rica, Uruguay, Monaco

  • Standard Shipping:
    • Shipping Time: 5 - 10 business days

1.3 For the Rest of the World

  • Standard Shipping:
    • Shipping Time: 5 - 10 business days

Available Countries:

  • North America: Canada, Mexico
  • Europe: Netherlands, Belgium, Bulgaria, Slovakia, Denmark, Latvia, Austria, Greece, Hungary, Slovenia, Romania, Estonia, Czech Republic, Croatia, Finland, Ireland, Lithuania, Luxembourg, Poland, Portugal, Sweden
  • Oceania: Australia, New Zealand, Cook Islands
  • South America: Suriname, French Guiana
  • Asia: Singapore, Philippines, Malaysia, South Korea, Taiwan, Thailand, Saudi Arabia, United Arab Emirates, China, Uzbekistan, Pakistan, Qatar, Indonesia, Macao SAR, Tajikistan, Hong Kong SAR, Israel, Japan, Vietnam
  • Africa: Mayotte

2. Notice

  1. Processing Time: Orders will be processed within 1 - 2 business days upon receipt.
  2. Estimated Arrival Time: Processing Time + Shipping Time.
  3. Peak Seasons: During holidays or special occasions (e.g., Mother’s Day, Christmas), shipping may take an additional 3 - 4 business days.
  4. Customs Policy: Due to customs restrictions, items such as glue, batteries, wax, or pigment may not be included in your package.

3. Orders Tracking

  • Once you place an order, you will receive an Order Acknowledgement Email confirming your order details.
  • When your order is shipped, you will receive a Shipment Confirmation Email, which includes:
    • Order Number
    • Carrier Information
    • Date and Time of Order Placement
    • Package Tracking Numbers

Track Your Order: Visit our Track Your Order page and enter your tracking number to find your shipment's exact location.

Important Notes:

  • Logistics tracking information may not update immediately after your package is shipped. Please allow some time for processing.
  • If your package is marked as delivered but you cannot find it:
    • Check your property (doorsteps, yard, etc.).
    • Ask your neighbors or family members.
    • If the package is still missing, contact us for assistance.

Need Help?

If you have any questions or concerns regarding your shipment, please don’t hesitate to contact us. Our team is here to assist you.